Contact Us
How Can We Help?
Contact vynqelux for questions about home decor, product measurements, orders, delivery, cancellations, or returns.
Email Support
Email is recommended for inquiries involving order details, photographs, or supporting documents.
Service Hours
Monday–Friday
09:00–17:30
China Standard Time (UTC+8)
Messages received outside service hours will be reviewed during the next service period.
What to Include
- Your order number and the email address used at checkout.
- The product name and a clear explanation of your request.
- For damaged, incorrect, or incomplete deliveries, relevant photos of the item, packaging, and shipping label where available.
Never send full payment card numbers, card security codes, passwords, or payment authentication codes.
Delivery and Return Assistance
For tracking concerns, include your tracking number where available. A carrier status marked “Delivered” does not prevent us from reviewing a reported delivery problem.
Contact us before sending a return. We will provide the applicable instructions and authorized return address. Do not send goods to our registered office or a parcel’s sender address without written confirmation.
Business Information
Brand: vynqelux
Company: Guangzhou Tefan E-Commerce Co., Ltd.
Legal Representative: Luo Xuhui
Registered Address: Room 694, Building A, No. 99 Fenghuang 4th Road, China-Singapore Guangzhou Knowledge City, Huangpu District, Guangzhou, China (Cluster Registration)
Website: vynqelux.com
Email: service@vynqelux.com
Phone: +86 769-88770877; +86 769-88770878