Return & Refund Policy

Contact vynqelux before returning an item. This policy does not limit mandatory consumer rights applicable to your purchase.

1. Return Eligibility

For preference or change-of-mind returns, items must be unused, unaltered, complete, and accompanied by proof of purchase. Include supplied components and use the original protective packaging where reasonably possible. Opening the outer shipping box alone does not disqualify a return.

Customized products, gift cards, and items clearly disclosed as final sale before purchase may be excluded where lawful. Customer-caused damage, alterations, or missing parts may affect eligibility. Discounted items remain eligible unless a lawful exclusion was clearly disclosed.

These conditions do not remove remedies for defective or misdescribed products.

2. Requesting a Return

Email service@vynqelux.com within the return window with your order number, product details, reason for return, and relevant photos where available.

We will provide instructions and the authorized return address. Do not use our registered office or a parcel’s sender address without written confirmation. Pack fragile products securely, use a trackable service, and retain your shipping receipt.

3. Damaged, Incorrect, or Incomplete Deliveries

Report these issues promptly, preferably within 7 calendar days after delivery. Include photos of the item, packaging, and shipping label where available. This reporting request does not limit statutory rights.

For confirmed defects or seller errors, we will arrange an appropriate remedy without additional cost to you. This may include replacement, refund, or a prepaid return arrangement.

4. Return Shipping Costs

For preference returns, the customer pays return shipping. Original shipping charges are generally non-refundable for these returns unless required by law.

Return costs arising from confirmed seller errors are our responsibility. No restocking fee is charged.

5. Inspection and Refunds

We will inspect returned items and notify you of the decision. Approved refunds are issued to the original payment method within 5–10 business days after receipt, inspection, and approval. Your bank or payment provider may require additional posting time.

If the original payment method cannot receive the refund, we will discuss a suitable alternative. We may waive a physical return for a particular case when confirmed in writing.

6. Exchanges and Cancellations

Exchanges depend on stock availability; a return and separate purchase may be necessary.

Contact us immediately to request cancellation. Cancellation cannot be guaranteed after processing or packing begins. A successfully canceled order before fulfillment carries no cancellation fee.

Return Support

Company: Guangzhou Tefan E-Commerce Co., Ltd.
Legal Representative: Luo Xuhui
Registered Address: Room 694, Building A, No. 99 Fenghuang 4th Road, China-Singapore Guangzhou Knowledge City, Huangpu District, Guangzhou, China (Cluster Registration)
Email: service@vynqelux.com
Phone: +86 769-88770877; +86 769-88770878
Hours: Monday–Friday, 09:00–17:30, China Standard Time (UTC+8).

Return Address: Provided individually by support. The registered address above is not an authorized return address unless confirmed in writing.